Shipping Policy — Lurenya

Last updated: August 18, 2026

Thank you for shopping with Lurenya! This Shipping Policy explains how we process and deliver your orders. By placing an order with us, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you via email or the phone number provided at checkout.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to customs processing, local carrier delays, or other unforeseen circumstances beyond our control.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly through the carrier's website or via our "Track My Order" page.

Please allow 24–48 hours for tracking information to update after receiving your confirmation email.

4. Shipping Destinations

We currently offer shipping to most countries worldwide. If your country is not listed at checkout, please contact us at Support@lurenya.com and we'll do our best to accommodate you.

5. Customs, Duties & Taxes

Lurenya is not responsible for any customs fees, import duties, or taxes that may be applied by your country. These charges are the responsibility of the customer and are determined by your local customs office. Please contact your local customs office for more information before placing an order.

6. Incorrect Shipping Information

Please double-check your shipping address at checkout. Lurenya is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, please contact us immediately at Support@lurenya.com — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

7. Lost, Stolen, or Damaged Packages

Lurenya is not liable for packages lost, stolen, or damaged during transit once marked as delivered by the carrier. If your tracking shows delivery but you have not received your package, please contact the carrier directly and reach out to us at Support@lurenya.com so we can assist you.

8. Delayed or Missing Orders

If you haven't received your order within the estimated delivery window, please contact us at Support@lurenya.com with your order number, and we will look into it for you right away.

9. Multiple Items / Split Shipments

If you order multiple items, they may be shipped separately depending on availability and warehouse location. You will be notified if your order is split into multiple shipments, and additional shipping fees will not apply.

10. Contact Us

For any questions about your shipment, feel free to reach out:

Email: Support@lurenya.com